General Terms and Conditions of Sale

1. The seller

• Stéphane Copuroglu, sole trader (EI), trading as Stéphane Copuroglu Sport & Coaching.
• SIRET 508 465 473 00017, 7 avenue Saint-Lazare, 34000 Montpellier, France. Contact: [email protected].
• Sports instructor, professional card no. 03405ED0104 (Hérault prefecture).

2. Prices

• Prices are in euros, all taxes included. VAT not applicable, article 293 B of the French Tax Code (CGI).
• The applicable price is the one displayed when you order. The price of a gift card you design is worked out on the page and worked out again at payment, from the same grid.

3. Order and payment

• Online payment is by card, Apple Pay or Google Pay, on Stripe’s secure page. The order is binding once payment is accepted; a receipt is emailed straight away.
• Monthly coaching is a subscription charged every month on the same date, with no minimum term; it can be cancelled at any time from the link you receive by email and ends at the end of the period already paid for.
• For a video analysis or a game plan, the video must be sent within 3 months of the order.
• Lessons at the club or at home can also be paid in cash, by bank transfer, PayPal or Revolut.

4. The gift card

• It is personal, numbered and valid for 6 months from its date of issue. It can be used in one or several goes, for the formats it names; a card for a chosen amount is valid for every format on the site.
• Paid online, it is emailed as a PDF, usually within the hour. The recipient books their lessons, or starts their format, by getting in touch. A gifted subscription covers one month, with no renewal.
• After the withdrawal period it is neither refundable nor exchangeable for cash. A lesson not taken before the card expires is lost; an extension can be granted for a justified reason (injury, moving house).

5. Right of withdrawal

• For any distance purchase, you have 14 days from the order to withdraw, without giving a reason, by writing to [email protected]. The refund is made within 14 days, to the payment method used.
• Gift card: fully refundable within 14 days, as long as it has not been used.
• Video analysis, game plan, programme: by paying, you ask for the service to start before the period ends. If you withdraw once it has started, the part already delivered remains payable; a service fully delivered before the period ends no longer carries a right of withdrawal (article L221-28 of the French Consumer Code).
• A lesson booked for a given date can be cancelled free of charge up to 24 hours before; after that it remains payable, except for rain or an unplayable court, in which case we reschedule it.

6. Videos and data

• Videos you send are used only for the analysis ordered; they are never published or passed on, and are deleted 3 months after delivery.
• Video of a minor is only analysed with the written consent of one of their parents.
• Your order data is kept for delivery and accounting. Access, correction, deletion: [email protected]. Details in the legal notice.

7. Complaints

• Any complaint goes first to [email protected]; I reply within 7 days.
• Failing agreement, you can refer the matter free of charge to the consumer mediator CM2C: 49 rue de Ponthieu, 75008 Paris, France, +33 1 89 47 00 14, [email protected], https://www.cm2c.net/declarer-un-litige.php. French law applies.

8. Withdrawal form

• If you wish to withdraw, you can copy this template into an email or a letter (it is not compulsory: any clear statement is enough).
• To Stéphane Copuroglu, 7 avenue Saint-Lazare, 34000 Montpellier, France, [email protected].
• I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service:
• Ordered on: … · Name of consumer(s): … · Address of consumer(s): …
• Signature of consumer(s) (only if this form is notified on paper) · Date: …
• (*) Delete as appropriate.

Consumer mediator